ISO 9001:2000

First Data Latvia target is to become the leading payment card processing company in the Baltic states. We are delivering fast, accurate, reliable, secure card processing services to our customers. We are working hard to maintain the highest quality of delivered services to fully satisfy customer's needs.

Customer’s needs are the main objective of the First Data Latvia. First Data Latvia seamlessly cooperates with customers to achieve better understanding of their needs and raise satisfaction.

It should be noted that:

If a company’s reputation is injured, it could take a plenty of time to get over it and polish all things up.

Quality management and assessment is as important as adherence to good governance practices.

Not only the management – every employee is responsible for achieving targets set out by company. It is impossible to achieve those targets without appropriate skills and knowledge.

All these considerations were taken into account during development of First Data Latvia Quality Policy to prevent such risks occur. Also, Quality Policy helps First Data Latvia to ensure continuous development of services delivered; maintaining premium quality and assurance that targets are reached. First Data Latvia (former BankServiss) was one of the first companies in Latvia passed ISO9001:2000 certification. The certificate was obtained in 2001.

Quality is very important to compete successfully in market. First Data Latvia uses quality as a primary tool to maintain the existing customers, attract new ones.

Quality is not just management issue. This is a long – term project that everybody needs to participate in. Every employee of First Data Latvia is fully aware of his/hers duties, responsibilities, tasks, priorities. Every employee of First Data Latvia actively participates into Quality management to improve services delivered by First Data Latvia and their quality.

Every business has a risk. To avoid surprises, risks need to be identified and corrective and/or preventive actions should be taken to minimize them. First Data Latvia uses internal audits, data analysis and assesses own results to spot such situations and properly address them in timely manner.

One of core aspects of payment business is customer relation. First Data Latvia knows it – all customer complaints are immediately reviewed. Because fully satisfied customer – this is the answer to the question of what does the word “quality” means to First Data Latvia.